Frequently Asked Questions
Frequently Asked Questions (FAQ)
1. What is diamond painting?
Diamond painting is a creative craft where you place tiny resin "diamonds" onto a sticky canvas to create a sparkling mosaic-like artwork. It’s relaxing, fun, and easy for all skill levels.
2. How long does it take to finish a diamond painting?
The time varies depending on the size and complexity of the design. Smaller kits can take a few hours, while larger or more detailed ones might take several days or weeks.
3. Do I need any experience or artistic skill?
No experience or artistic skill is needed! Each kit includes clear instructions and a color-coded canvas that makes the process simple and enjoyable.
4. Are the diamonds reusable?
No, the resin diamonds are meant for one-time use on your canvas to ensure they stick properly and your artwork shines brightly.
5. Can children do diamond painting?
Yes! Diamond painting is suitable for children ages 6 and up with adult supervision, helping improve hand-eye coordination and patience.
6. What if my kit is missing pieces or has defects?
If you find missing or defective parts, please contact us within 7 days of receiving your order with your order number and photos. We’ll send replacements promptly.
7. How do I care for my finished diamond painting?
Once completed, you can frame your artwork under glass to protect it from dust and damage. Avoid direct sunlight to prevent colors from fading.
8. How long does shipping take?
Shipping times vary by location and shipping method. Typically, orders ship within 1-3 business days and take 5-15 business days to arrive, depending on your region.
9. Can I track my order?
Yes! Once your order ships, we’ll send you a tracking number via email so you can monitor your package’s progress.
10. What is your refund policy?
We accept returns on unopened and unused items within 14 days of delivery. Please see our full Refund Policy page for details.
11. How do I contact customer support?
You can reach us anytime at [Insert Contact Email] or through our website’s contact form. We’re happy to help!
12. What materials are included in each diamond painting kit?
Each kit contains a printed canvas with adhesive, colored resin diamonds (also called drills), a diamond applicator pen, a tray to hold diamonds, and wax or glue to help pick up the diamonds easily.
13. Can I request a custom diamond painting design?
Currently, we offer only our curated designs. However, we are exploring custom options and may introduce them soon. Stay tuned or contact us to express your interest!
14. What if I place an order but want to change or cancel it?
Please contact us as soon as possible. If your order hasn’t been processed or shipped yet, we will do our best to accommodate changes or cancellations.
15. How do I clean the canvas if dust accumulates?
You can gently dust your canvas with a soft, dry cloth or use a soft brush. Avoid using water or cleaning solutions that might damage the adhesive.
16. Can I use glue to reinforce my finished painting?
Yes! Many crafters apply a clear-drying craft glue or sealant over the finished canvas to secure the diamonds and add extra protection.
17. Are your diamond paintings safe and non-toxic?
Yes, our resin diamonds and materials are made with non-toxic, environmentally safe materials suitable for all ages.
18. Do you offer wholesale or bulk orders?
Yes! For wholesale inquiries or bulk orders, please contact us at [Insert Contact Email] with your request details.
19. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment gateways available at checkout.
20. How do I know what size the finished painting will be?
Each product listing clearly states the size of the canvas. Measurements are typically given in inches or centimeters.
21. What if my package is lost or delayed?
If your order hasn’t arrived within the expected timeframe, please contact us with your order number. We will work with the shipping carrier to locate your package or arrange a solution.
22. Can I gift diamond painting kits?
Absolutely! Diamond painting kits make thoughtful, creative gifts for friends and family. We also offer gift wrapping options at checkout.
23. Do you ship internationally?
Yes, we ship worldwide. Shipping fees and times vary depending on the destination country.
24. How can I stay updated on new products and promotions?
Subscribe to our newsletter on the website or follow us on social media to get exclusive updates, discounts, and inspiration!