Refund Policy

Refund Policy

At Paint by Diamoond, your satisfaction is our top priority. We stand behind the quality of our products and aim to make your shopping experience as smooth and worry-free as possible.

Please read our refund and return policy carefully.

🔁 Returns

We accept returns under the following conditions:

  • You must request a return within 14 days of receiving your order.

  • Items must be unused, in original packaging, and in the same condition that you received them.

  • Returns are not accepted for:

    • Opened kits

    • Customized or made-to-order items

    • Sale or clearance items (unless defective)

To start a return, please contact us at [Insert Contact Email] with your order number and reason for the return.

💸 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within 5–10 business days.

Note: Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item).

📦 Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with:

  • A clear photo of the item

  • Your order number

  • A brief description of the issue

We’ll send a replacement or issue a full refund at no extra cost.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

  • We recommend using a trackable shipping method, as we can’t guarantee receipt of returned items without tracking.

❌ Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider — it may take some time before your refund is officially posted.

  3. If you've done all of this and still haven’t received your refund, please contact us at [hello@paintbydiamoond.com].

🛍️ Exchanges

We do not currently offer direct exchanges. If you need a different item, please return your original item for a refund and place a new order.

Need Help?

For any return or refund inquiries, reach out to us at:
📧 [hello@paintbydiamoond.com]
🌐 www.paintbydiamoond.com

We’re always happy to assist!